posjiti KYC Document Process Made Clear

How the KYC Process Works on posjiti

Your KYC submission lives entirely inside your account dashboard — there is no separate portal or app to download. After logging in, open the verification section and you will see the document fields laid out in order: identity document first, then proof of address if the form requests it, then a selfie or liveness check depending on your account tier. Each field shows exactly which file format and size the system accepts. Submit, and the status tracker in the same panel updates as our team processes your documents.

• Identity Document

  Upload a clear scan or photo of your national ID. The form shows accepted file types and the maximum size. Make sure all four corners of the document are visible and the text is legible — blurry or cropped images are the most common reason a submission is returned.

• Proof of Address

  Some account tiers ask for a second document confirming your address. A utility bill or bank statement dated within the last three months usually satisfies this step. Check the exact requirement shown in your dashboard field before uploading.

• Selfie or Liveness Check

  Certain verification levels include a photo step where you hold your ID next to your face, or complete a short liveness sequence on your phone camera. Follow the on-screen frame guides exactly — the system checks alignment automatically before accepting the image.

• Submission Status Tracker

  Once all fields are filled and submitted, a status panel shows whether your documents are under review, approved, or need a correction. You do not need to contact support to check progress — the current state is shown in your account dashboard after login.

KYC Requirements and Account Access Scope

The specific documents required for your account depend on the verification tier shown in your dashboard — not every account needs every document type listed here. Access to full wallet functionality, including DANA, OVO, and GoPay deposits and withdrawals, depends on completing the verification level your account has been assigned. Availability of account features also depends on local law and the eligible region your account is registered under. Check your dashboard for the exact requirements shown for your account — the fields displayed there are the authoritative source, not a general list.

• Document Type

  National identity card is the standard first-step document. The exact accepted formats are shown inside the upload field in your account dashboard.

• Verification Tier

  posjiti uses tiered verification. Your dashboard shows which tier your account is on and what documents that tier requires before wallet functions are enabled.

• Supported Devices

  The KYC form works on both mobile browsers and desktop. Camera-based steps like the selfie check are easier to complete on a phone where the camera is already built into the workflow.

• Eligible Regions

  Account verification and the wallet features that follow are available where local law permits. The registration form confirms region eligibility at the point of sign-up.

Completing Your KYC Check from a Phone

The KYC form on posjiti is built to work comfortably in portrait on a phone screen — the upload fields stack vertically so you scroll through each step without needing to zoom or rotate. When the selfie or liveness step appears, your phone camera opens directly inside the browser tab: the frame guide sits in the centre of the screen and the capture button stays at thumb height so you do not need to stretch.

• Portrait stacked form fields

• Camera opens inside the browser tab

• Thumb-height capture button

• Submission status readable on small screen

Get Help With Your Verification on posjiti

If your KYC submission is returned with a correction request or you are unsure which document a particular field is asking for, our support team can walk you through the specific step. The fastest path is the live chat icon in your account dashboard — it connects you directly to an agent who can see the verification section you are on.

• Live Chat

  Open the chat icon from inside your account dashboard while you are on the verification page. The agent can see which step you are on and advise on the exact document format or correction needed without you having to explain the whole process from the beginning.

• Help Form with Attachments

  Found in account settings, this form lets you describe the issue and attach a screenshot of the field or the rejection message you received. Written queries typically receive a response through your registered account notification, and the attachment helps the team pinpoint the problem faster.

• Account Notification Panel

  Correction requests and approval confirmations from our KYC team are sent directly to your account notification panel — the same place where deposit confirmations appear. Check here first if you are waiting on a status update before reaching out to support.

Why Your Documents Are Handled Carefully

Document verification on posjiti follows account security practices designed to protect your identity information from the moment you upload it. Files submitted through the KYC form are handled under the same security layer that covers your wallet transactions — they are not stored in a location accessible through your public account profile. The verification team reviews documents for authenticity against the fields you completed at registration; they do not use your documents for any purpose outside confirming your account identity. Once verified, your approval status stays on your account so you do not repeat the process unless your account tier changes or a document expires and renewal is required.

• Encrypted Document Handling

  Files you upload through the KYC form travel over an encrypted connection and are reviewed only by the verification team. They are not publicly visible on your account profile and are not shared outside the verification process.

• Verification Tied to Your Account

  Your KYC status is stored against your account login. Once approved, the wallet features that depend on verification remain active without you needing to resubmit — unless your account tier changes or a document needs renewal.

• Rejection Details Are Specific

  When a document is returned for correction, the rejection note identifies the specific field and the reason — blurry image, missing corner, expired document — so you fix only what is needed rather than starting over. This keeps the process moving without unnecessary back-and-forth.

• No Third-Party Sharing

  Identity documents submitted for KYC are used only to confirm your account identity on posjiti. The verification process does not pass your documents to payment processors, game studios like PG Soft or Pragmatic Play, or any other third party outside the verification workflow.

What KYC Document Verification Covers on posjiti

KYC — Know Your Customer — is the document verification step that connects your registered account details to a confirmed real identity. On posjiti, this step sits between creating your account and gaining full access to wallet functions like DANA, OVO, and GoPay deposits and withdrawals. The process is structured around the fields shown in your account dashboard: you upload the documents those fields request, the verification team reviews them, and your account status updates in the same panel. There is no guesswork about what is needed — each field labels the document type and accepted format.